TERMS OF USE
PERSONATA STUDIOS, LLC

Last Updated: January 7, 2026

These Terms of Use (“Terms”) govern your access to and use of the Heart Songs Studios, LLC dba Personata Studios website, any related web pages, account portals, and services we control (collectively, the “Services”). “Personata,” “we,” “us,” and “our” mean Personata Studios, LLC. “You” means any visitor, customer, or user.

By accessing or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

1. ACCEPTANCE AND CHANGES
   1.1 Binding agreement. These Terms form a legally binding agreement between you and Personata.
   1.2 Updates. We may revise these Terms at any time. Changes take effect when posted. Your continued use of the Services after changes are posted means you accept the revised Terms.
2. ELIGIBILITY AND ACCOUNT RESPONSIBILITIES
   2.1 Age and capacity. You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. The Services are not intended for children under 13.
   2.2 Accurate information. If you create an account or place an order, you agree to provide accurate, current, and complete information, and to promptly update it if it changes.
   2.3 Account security. You are responsible for safeguarding your login credentials and for activity occurring under your account.
3. LICENSE TO USE THE SERVICES
   3.1 Limited license. Subject to these Terms, Personata grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.
   3.2 Restrictions. You agree you will not:

• Copy, distribute, publicly display, sell, sublicense, or commercially exploit any part of the Services except as expressly allowed by these Terms or with our prior written consent.
• Reverse engineer, decompile, or attempt to extract source code.
• Interfere with the Services, bypass access controls, or attempt unauthorized access.

1. AUTOMATED ACCESS AND DATA COLLECTION
   4.1 No scraping or abusive automation. You may not use bots, spiders, scrapers, or automated systems to access the Services in a way that imposes unreasonable load or harvests content.
   4.2 Search indexing. We may allow public search engines to index public pages for searchable indices and may revoke that permission at any time.
   4.3 No harvesting personal information. You may not collect personal information from the Services for unsolicited contact, advertising, or any commercial purpose.
2. THIRD-PARTY LINKS
   The Services may include links to third-party websites or services. Personata does not control and is not responsible for third-party content, terms, or privacy practices. Your interactions with third parties are between you and the third party.
3. ORDERS, PRICING, AND PAYMENTS
   6.1 Pricing. Product descriptions, package features, and pricing are displayed on the order page or checkout flow and may change.
   6.2 Payment processing. Payments may be processed by third-party providers. Your relationship with those providers is governed by their terms and privacy policies.
   6.3 Currency. Unless otherwise stated, transactions are processed in U.S. dollars. Your bank or provider may charge additional fees.
   6.4 Chargebacks. If you initiate a chargeback or payment dispute without a good-faith basis, we may suspend your account and you agree to reimburse reasonable costs we incur responding to the dispute.
4. CUSTOM WORK; REVISIONS; CANCELLATIONS; REFUNDS
   Personata’s products are custom-made using information you provide. Because of the creative process and the time invested, the following terms apply.

7.1 Production start; cancellation. Once production has started (including intake review, writing, composition, recording, arrangement, editing, or mixing), orders generally cannot be cancelled. If we allow a cancellation in a specific case, any refund may be reduced by non-refundable processing fees and the value of work performed.
7.2 No refunds after delivery. After digital delivery of any custom work (including an audio master, lyrics, and any deliverables included in your package), sales are generally final except where required by applicable law.
7.3 Customer-provided information. If we cannot complete your order because you did not provide required information, approvals, or materials in a timely manner, we may close the order. Any refund, if offered, may be reduced by fees and work completed, or issued as store credit at our discretion.
7.4 Revisions. If your package includes revisions, the scope and number of revisions are defined on the order page or order confirmation. Revisions typically cover reasonable lyrical or production adjustments and do not include a full restart or a complete concept change unless expressly included.
7.5 Timelines. Any delivery date is an estimate. Delays can occur due to creative iteration, customer response time, technical issues, or circumstances outside our control.

1. GIFT CARDS AND STORE CREDITS (IF OFFERED)
   8.1 Use. Gift cards and store credits may be redeemed only for eligible purchases through the Services. They are not redeemable for cash except where required by law.
   8.2 Risk of loss. You are responsible for safeguarding gift card codes. Lost or stolen gift cards may not be replaced.
   8.3 Fraud and errors. We may refuse to honor a gift card or credit if we reasonably believe it was obtained, used, or modified fraudulently or in violation of these Terms.
   8.4 Expiration. Any expiration rules will be disclosed at purchase or issuance and will comply with applicable law.
2. INTELLECTUAL PROPERTY IN THE SERVICES
   9.1 Our site content. The Services and all content on them (including text, graphics, logos, photos, videos, design, and software) are owned by Personata or licensed to us and are protected by intellectual property laws.
   9.2 Trademarks. “Personata,” “Personata Studios,” and any related logos and slogans are our trademarks or service marks and may not be used without our prior written consent.
3. RIGHTS IN YOUR DELIVERABLES (CUSTOM MUSIC LICENSE)
   This section governs what you are allowed to do with the custom musical deliverables we create.

10.1 Definitions. “Deliverables” may include a master audio recording, instrumental versions, stems, lyric sheets, written copy, and the musical composition embodied in the recording.
10.2 Ownership. Unless we sign a separate written agreement stating otherwise, Personata (or its licensors/contractors as applicable) retains ownership of all copyrights and intellectual property rights in and to the Deliverables. Your purchase provides a license, not a transfer of ownership.

10.3 Package-based usage license. Your allowed use depends on what you purchased:

1. The Verse (Personal-Use Only License)
   If you purchased The Verse product (or any product explicitly designated as “The Verse” on the order page or confirmation), then upon full payment you receive a limited, non-exclusive, non-transferable license to use the Deliverables for private, personal use only. This license does not include public posting or public distribution. For clarity, you may not:

• Upload or publish the Deliverables to public platforms (including YouTube, TikTok, Instagram, Facebook, Spotify, Apple Music, SoundCloud, or similar), whether monetized or not
• Publicly perform, broadcast, or distribute the Deliverables to the general public
• Use the Deliverables in advertising, marketing, sponsorships, promotions, or any business context
  You may share the Deliverables privately with friends and family (for example, by direct message or private link) for non-commercial listening.

1. All other packages (Public-Posting License)
   If you purchased any product other than The Verse, or any “Sonic Branding” product (including jingles, sonic logos, brand themes, or other materials intended for brand use as described on the order page or confirmation), then upon full payment you receive a limited, non-exclusive, non-transferable license that permits:

• Public posting and sharing of the Deliverables (including on social platforms)
• Distribution as reasonably necessary for the intended personal or brand use described in your order
  This license still does not permit resale, sublicensing, or granting rights to third parties (for example, selling the track, assigning it to a label, or licensing it onward) unless we agree in writing.

10.4 Commercial use beyond your package. Any use outside the license you purchased requires a separate written license from Personata. This includes, for example: paid advertising beyond the described brand scope, mass-market music distribution via a label, sync licensing, or broad commercial exploitation not contemplated by your order.
10.5 Third-party content requests. If you request a work that references, imitates, adapts, or is derived from third-party copyrighted works (including “sequels,” parodies, sound-alikes, or recognizable characters or brands), you are responsible for ensuring necessary permissions are secured unless we expressly agree in writing to handle licensing. We may refuse any request that poses legal risk.

1. YOUR SUBMISSIONS; PERMISSION TO USE YOUR MATERIALS
   11.1 Your responsibility. You may provide names, stories, photos, recordings, preferences, and other materials (“Submissions”) to enable Personata to create Deliverables. You represent you have the right to provide those Submissions and that they do not violate any law or third-party rights.
   11.2 License to fulfill the order. You grant Personata a worldwide, royalty-free license to use, reproduce, modify, and adapt your Submissions solely to provide the Services, create your Deliverables, provide support, and maintain business records.
2. OPTIONAL PROMOTIONAL USE
   Unless you expressly consent (for example, via checkout opt-in or written permission), Personata will not publicly post or market your Deliverables using your name, story, or identifying details. If you do consent, you grant us a limited license to use excerpts and related content for marketing and portfolio purposes. You may revoke consent for future use by contacting us; revocation does not affect materials already published.
3. PROHIBITED CONDUCT
   You agree not to use the Services to:

• Violate any law or regulation
• Infringe intellectual property, privacy, or publicity rights
• Upload malware or attempt unauthorized access
• Post or transmit unlawful, defamatory, harassing, hateful, or sexually explicit content
• Impersonate others or misrepresent affiliations
  We may remove content or restrict access at any time in our discretion.

1. COPYRIGHT COMPLAINTS (DMCA)
   If you believe content on the Services infringes your copyright, please send a notice with: your signature; identification of the copyrighted work; identification of the infringing material and its location (URL); your contact information; a good-faith statement; and a statement under penalty of perjury that the notice is accurate and you are authorized to act.

Send DMCA notices to:
Heart Studios, LLC
Attn: DMCA Agent
Email: [support@personatastudios.com]

1. SERVICE CHANGES
   We may modify, suspend, or discontinue any part of the Services at any time. We are not liable for any change, interruption, or discontinuation.
2. TERMINATION
   We may suspend or terminate your access to the Services if we reasonably believe you violated these Terms, engaged in fraud, or created legal risk. Termination may include disabling access to your account. Sections that should survive will survive, including intellectual property, disclaimers, limitation of liability, and indemnification.
3. WARRANTY DISCLAIMER
   THE SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERSONATA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
4. LIMITATION OF LIABILITY
   TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERSONATA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR DELIVERABLES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERSONATA’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR DELIVERABLES WILL NOT EXCEED THE AMOUNT YOU PAID TO PERSONATA FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM (OR, IF NO ORDER APPLIES, ONE HUNDRED U.S. DOLLARS).

1. INDEMNIFICATION
   You agree to defend, indemnify, and hold harmless Personata and its owners, employees, contractors, affiliates, and agents from and against claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from: your use of the Services; your Submissions; your violation of these Terms; or your violation of any third-party rights.
2. GOVERNING LAW; VENUE; TIME LIMIT
   20.1 Governing law. These Terms are governed by Florida law, without regard to conflict-of-law principles.
   20.2 Venue. Unless prohibited by law, you agree that disputes will be brought exclusively in state or federal courts located in Florida, and you consent to personal jurisdiction there.
   20.3 Time limit. Any claim must be filed within one year of the event giving rise to the claim, unless a longer period is required by applicable law.
3. ASSIGNMENT
   You may not assign these Terms without our prior written consent. Personata may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
4. ELECTRONIC COMMUNICATIONS
   By using the Services, you consent to receive communications from us electronically, and agree that such communications satisfy legal requirements that they be in writing.
5. TEXT MESSAGE TERMS (IF OFFERED)
   If you opt in to receive texts, you consent to receive recurring promotional and transactional messages using automated technology. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel and HELP for help.
6. SEVERABILITY; NO WAIVER; ENTIRE AGREEMENT
   If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms and the Privacy Policy form the entire agreement regarding the Services.
7. CONTACT
   Questions about these Terms:
   Heart Songs Studios, LLC
   Email: [support@personatastudios.com]